Frequently Asked Questions
Q: Is there a warranty
on the Silence HP dryers?
A: Brilliant Products offers a lifetime warranty on the motor,
one year on all other parts. All service is performed in Goodyear,
Arizona within 72 hours of receipt. A $15.00 Guarantee Handling
Fee is charged if service is necessary after 90 days of ownership
or up to one year. Any unit over one year old can be completely
refurbished for a service fee of $25.00. If for any reason a motor
should fail, it will be replaced at no charge.
Q: Does the Silence
HP dry as fast as a regular turbo dryer?
A: In most styling situations a stylist is
able to dry short, medium, and even longer hair at a rate comparable
when using a much louder turbo dryer. The Silence HP has ONE
rate of airflow which is very direct due to the elliptical shape
of the nozzle. A stylist is able to work section by section without
disturbing hair that has already been styled. If a stylist is
drying very long, very heavy hair, and only drying without regard
to styling the hair, the narrow air pattern may require more drying
time. Many stylists have said they actually work faster in some
instances when using the Silence HP because they do not have to
turn the dryer off to hear questions from clients or others.
Q: Does the black
rubber grip act as a noise muffler?
A: No! This is a comfort grip. Stylist who
prefer to hold the dryer by the nozzle may find it more comfortable
to do so by placing the grip around the nozzle.
Q: Will a diffuser
fit on the Silence HP?
A: Any sock diffuser or many plastic diffusers
with an adjustable spring grip will fit the Silence HP.
Q: What is the wattage
of the Silence HP?
A: The Silence HP uses an induction motor which
cannot be rated like a conventional AC or DC dryer motor. The
HP heating element has been designed to produce the same heat
output as most 1600 watt dryers. There are two heat settings –
l is 1200 watts of heat and
#2 is 1600 watts of heat. The actual wattage that is drawn during
normal operation is approximately 720 watts. The Silence HP outperforms
the competition while using less than half the electricity.
Q: How do I tell
if a dryer is Ionic?
A: The only way to determine if a dryer is
ionic (i.e, generates negative ions) is to test the output with
an ion meter. Unfortunately, there are no regulations to determine
what levels of negative ions need to be generated to qualify a
dryer as ionic. In our research, we tested dryers that claimed
to be "ionic" and actually registered no ionic P.P.C.C.
(parts per cubic centimeter). Presently our industry standard
appears to be below 20 P.P.C.C. The Silence HP Ionic measured
920 P.P.C.C. on the low heat (#1) setting and 1090 P.P.C.C. on
the high heat (#2) setting.
Q: How heavy is
the Silence HP?
A: It is comparable in weight to most European
made dryers.
Q: Does the Silence
HP fit in a dryer station cutout?
A: Yes, if the opening measures at least 2-1/2"
in diameter. If not, use the hanging loop conveniently located
at the bottom of the handle.
Q: Does the Silence
HP have a cold shot?
A: Yes, it is the push pad located near the
top screw hole on the handle. Cold air is instant. Simply hold
the push pad down for as long as you want cold air.
Q: Where is the
Silence HP made?
A: The Silence HP is the only dryer designed
for the professional beauty industry that is MADE IN THE U.S.A.
Q: Is it necessary
to remove and clean a filter?
A: Air is drawn into the dryer housing through
the side vents. It is important to keep these vents clean. By
using a color brush, or a toothbrush, it is possible to remove
all lint and dust. We recommend cleaning the vents on a weekly
basis. There are no filters to remove.
Q: How quickly do
you ship your orders?
A: We usually can ship the same day we receive
an order providing we get it before 2 PM Mountain Time. We believe
in GPS-Great Personal Service! and make every
attempt to satisfy our customers by going the “extra mile!”
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